Frequently Asked Questions

During the 2023 holiday season, we want to make sure that your gifting experience goes smoothly. For all orders purchased between November 1st and December 15th, our return policy is extended from the usual 30 days after delivery to 60 days. 

This means if you purchase a gift from us during this specified period, you will not only have the time to return the order but also select another perfect item for your loved one.

Orders outside the above range: All orders are covered with our 30-day guarantee. The items will be accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 30 days of receipt of the package.

You can do the revocation simply by sending us an email to ca@nordicsocks.com. We would appriciate knowing the reason for the return. We cannot send you a return label. Unfortunately, you have to pay the costs for the return.

In order to apply for a return, the returned product must:
– Be returned within 30 days of delivery.
– Returned in the original packaging to protect the socks.

Socks can be machine washed of no more than 30°C/86ºF, and they should never be put in the dryer or ironed.

For even more in depth details on how to take care of your Nordic Socks, check our dedicated care instructions here.

The shipping time is 2-7 business days with standard shipping.

If your order hasn’t arrived within the estimated delivery time, please check the tracking number or contact our support team at ca@nordicsocks.com.

We ship parcels within Canada.

Most orders are processed and shipped within 24 business hours. You will receive a shipment confirmation email once the tracking number is available.

Note: If you order multiple items on our store, they will come in one package. Please take into consideration that packages are shipped only when all items are available, so delays might occur.

All orders are shipped with Canadian post.

A tracking number will be sent to you by email within 24 business hours after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our support team at ca@nordicsocks.com.

We accept all major credit cards Visa, Mastercard and American Express, and PayPal.

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.

Please contact our support team at ca@nordicsocks.com.

Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few hours of receiving them.

If a change is absolutely necessary please contact us as fast as possible after the order has been placed, and we'll do our best to help out.

Yes, we remove lanolin and other impurities from our Merino wool to improve its dyeability. Additionally, this process helps eliminate the "sheepy" odor, guaranteeing that our socks are not only colorful but also pleasant to wear.

Yes, the Merino wool used in making Nordic socks has always been and will always be mulesing-free. The reason for this choice is that mulesing is a practice that is very painful to sheep. Animal welfare is an aspect that we take seriously, and that is why our standard is to require our suppliers to only source mulesing-free wool.

All Nordic Socks production facilities are located in Europe, within factories that comply with the highest EU standards such as the OEKO-TEX® certificate. We are committed to quality at every step, ensuring that each pair of socks you purchase from us is crafted with premium materials to provide you with the best product possible.

Learn more about our materials and certificates here.